Return and Refund

Any return that does not respect the following return conditions will be refused.

Causes of refusal :

-return without an agreement, out of time, product without a label, in poor condition, stained, smelly, washed...
-For any returns without original packaging or damaged
-garment not folded
-Product not accompanied by the return slip

You can return an order within 14 days, please follow these steps:

1/ First of all, obtain our authorisation

To do this please login to your account then :  

a) Click on "retractation form"  

b) Make your request and wait for our agreement

2/ You must join the return form

Login to your account, go to my "My merchandise returns" and print the "Return slip" required to process your request (if you do not have a printer you can copy the informations on a piece of paper).

3/ The product

The product to be returned must be new and in perfect condition, undamaged, clean, not worn (or used) and correctly folded with its label.

4/ Return time

The product must be returned within 14 days counting from the date you received your order, at the following address, imperatively put the name "EL BOUKHARI"  (shipping fees remain at your charge):

EL BOUKHARI 
133 chemin de Lestang
31100 Toulouse

Refund :

If the return conditions are respected, we will proceed to a refund, a readjustment of your invoice might be necessary (partial return of products, conditions not met*, commercial discounts...). The sum owed will be refunded according to the original payment method, please note that all the delivery costs are in charge of the customer, and cannot be reimbursed.

For more details about the refund, please see our terms of use Article 7.

In all cases, if your return doesn't respect the above conditions, no refund can be made and the parcel will be returned to you upon your request, at your expense, or destroyed.