Excluding cosmetic products you can return an order within 14 days. We do not provide a return label, the return costs are at your charge. Please follow the following steps, any return that does not respect the return conditions will be refused.
Causes of refusal :
- Return without an agreement, out of time, product without a label
- Product in poor condition, stained, smelly, washed, all wrinkled
- Return without prior request and without return number.

1/ Register a return demand:

To do this please login to your account then :  

  1. Click on "retractation form" 
  2. Make your request and wait for our agreement (usually within 24H)
  3. Once you received the agreement, write the return number on a paper that you will place in the parcel and write it also on the parcel. This return number is essential for processing your return.

2/ Return Address:

Delivery costs are your responsibility

- Return to a pick up point (with MONDIAL RELAY or another carrier of your choice that can deliver the following pick-up point) :

  • Select the pick up "ASIE MARKET" (if you send it to another pick-up point we will not be able to collect it)
  • Address of the pick-up point: ASIE MARKET - 6 rue Emilie Baudot 31100 Toulouse - France
  • Surname / first name of recipient: El boukhari Akhawat
  • E-mail address: contact@akhawat.fr

- Or, Return by regular post, to following address, imperatively put in the name of "EL BOUKHARI"

El boukhari Akhawat
133 chemin de lestang
31100 Toulouse
FRANCE
          

Refund :

If the return conditions are respected, we will proceed to a refund, a readjustment of your invoice might be necessary (partial return of products, conditions not met*, commercial discounts...). The sum owed will be refunded according to the original payment method, please note that all the delivery costs are in charge of the customer, and cannot be reimbursed.

For more details about the refund, please see our terms of use Article 7.

In all cases, if your return doesn't respect the above conditions, no refund can be made and the parcel will be returned to you upon your request, at your expense, or destroyed.