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Return and Refund

Causes of refusal :

- Return without an agreement, out of time, product without a label
- Product in poor condition, stained, smelly, washed, all wrinkled
- Return without prior request and without return number.

1/ Register a return demand:

To do this please login to your account then :  

1. Click on "retractation form" 
2. Make your request and wait for our agreement (usually within 24H)
3. Once you received the agreement, write the return number on a paper that you will place in the parcel and write it also on the parcel. This return number is essential for processing your return.

2/ Return Address:

We do not have a free return agreement with Mondial Relay. The postage must be paid or it will not arrive to destination

Return to a pick up point (with MONDIAL RELAY or another carrier of your choice that can deliver the following pick-up point) :

• Select the pick up "ASIE MARKET" (if you send it to another pick-up point we will not be able to collect it)
• Surname / first name of recipient: El boukhari Akhawat
• E-mail address: contact@akhawat.fr

OR

Return by regular post, to following address, imperatively put in the name of "EL BOUKHARI"

Refund :

If the return conditions are respected, we will proceed to a refund, a readjustment of your invoice might be necessary (partial return of products, conditions not met*, commercial discounts...). The sum owed will be refunded according to the original payment method, please note that all the delivery costs are in charge of the customer, and cannot be reimbursed.

For more details about the refund, please see our terms of use Article 7.

In all cases, if your return doesn't respect the above conditions, no refund can be made and the parcel will be returned to you upon your request, at your expense, or destroyed.