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Return and Refund

You can return an order within 14 days. We do not provide a return label, the return costs are at your expense. The return procedure is explained below.
Please follow the following steps, any return that does not respect the return conditions will be refused.

Causes of refusal :

- Return without an agreement, out of time, product without a label
- Product in poor condition, stained, smelly, washed, all wrinkled
Return without prior request and without return number.

For products returned without their original box (Qamis,...), 2€ will be subtracted from the credit/refund

First of all, register a return demand:

To do this please login to your account then :  

  1. Click on "retractation form" 
  2. Make your request and wait for our agreement (usually within 24H)
  3. Once you received the agreement, write the return number on a paper that you will place in the parcel and write it also on the parcel. This return number is essential for processing your return.

Return your parcel:

      1 - Return it with SHOPTOSHOP (or another carrier of your choice who can deliver the following pick-up point) :

Choose the "RESACOLIS" as pick-up point destination (if you send it to another pick-up point we will not be able to collect it)

           Surname/first name of recipient: El boukhari AKHAWAT
           Pick-up point: RESACOLIS, Place Edouard Bouillères, 31100 Toulouse, France
           E-mail address: contact@akhawat.fr

Or

2 - Return by post, to the following address, imperatively put in the name of "EL BOUKHARI"

           EL BOUKHARI Akhawat
           133 chemin de Lestang
           31100 Toulouse - France

Refund :

If the return conditions are respected, we will proceed to a refund, a readjustment of your invoice might be necessary (partial return of products, conditions not met*, commercial discounts...). The sum owed will be refunded according to the original payment method, please note that all the delivery costs are in charge of the customer, and cannot be reimbursed.

For more details about the refund, please see our terms of use Article 7.

In all cases, if your return doesn't respect the above conditions, no refund can be made and the parcel will be returned to you upon your request, at your expense, or destroyed.